Mauldin Police

Communications

The Mauldin Police Department Emergency Communications Center is staffed 24 hours a day.

The Mauldin Police Department Emergency Communications Center is staffed 24 hours a day.  It is the responsibility of the police dispatcher to accurately, and as quickly as possible, identify the nature of your call and assist in getting the proper assistance to resolve the problem.  The dispatcher is the critical link between the citizen and the police officer, as they are responsible for screening calls and transferring that information to the police officer.

Because each incoming call may vary from a request for general information to a report of a life threatening incident, the dispatcher must ask specific questions (or control the conversation) to accurately prioritize the call and assign it to a police officer.  The faster this information is obtained often determines how quickly an officer is able to respond.

When requesting services for non-emergency/non-life threatening situations, we ask for your patience in waiting for the arrival of a police officer, as emergency calls have priority over non-emergency calls.  The officer will respond to your call as soon as possible.

Police Department Phone Numbers

EMERGENCY: 911 (24 hours a day)

NON-EMERGENCY: (864) 289-8900 (24 hours a day)

When calling, please have the following information ready:
1. Location of the incident.
2. Type of incident.  Is the crime still in progress?  Number of suspects etc…
3. Suspect description (race, sex, height, weight, clothing) and last known direction of travel.
4. Vehicle description if any (color, year, make, model, license plate number).

The Mauldin Police Department employs 8 full-time Emergency Communication Specialists, and a Communications Sergeant.  The communications center is staffed with Two ECO’s who run both Police and Fire traffic.

For additional information, please contact the Dispatch Supervisor  Sgt. McCord at (864)289-8964 or cmccord@mauldinpolice.com.